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Noticeboard

IMPORTANT NOTICE TO ALL PATIENTS


Our opening hours are changing in order to provide Improved Access for our patients as from Monday 3rd September. For full details see below and our opening times page.


Please be advised that our receptionists have been instructed to ask you for a brief description of why you are calling so that we can prioritise your call and direct you to the most appropriate clinician. Please help by answering their questions. 


BOOK YOUR FLU VACCINATION NOW


For any patients in an at risk group or aged 65 and over.  To book your appointment please call 01379 642021 or visit reception.

Practice Charter

smiling_patientWhat you can expect from us

We endeavor to:

  • make the care of our patients our first concern
  • treat you politely and considerately
  • respect your dignity and privacy
  • listen to you and respect your view
  • give you information in a form you can understand
  • fully involve you in decisions about your care

What we ask of you

  • We expect you to keep the appointment you have booked and let us know as soon as possible if you cannot attend.
  • To be clean when you attend the surgery .
  • Only use the out of hours services in an emergency.
  • Be courteous to staff. The practice has 'zero tolerance' policy relating to patients who are verbally or physically abusive.
  • Inform us if you are unhappy of any part of the service we provide.
  • Let us know when we have done well.


 
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