When We Are Closed
Outside normal surgery hours please telephone 111. The call handler will then take your details and pass them to the ‘On Call Emergency Team’ which consists of doctor, nurse and paramedic. A member of this team (usually the doctor) will telephone you to decide on the most appropriate action.
Most calls can be managed by advice over the telephone. Occasionally the health professional may ask you to attend the local emergency base so that they can examine you and occasionally a home visit may be arranged. The emergency base is located in a bungalow called Cherry Tree Stables on Roydon Road in Diss.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.