Appointments

Consultations are by appointment and can be booked in person, by telephone or online via the following link-

https://systmonline.tpp-uk.com/2/Login?Date=20230313160641

Patients new to the online service will need to collect a login and password details from the surgery in person. Please take identification with you.

Our policy is for anyone requesting an urgent appointment to be given the first available appointment on the same day. Non urgent or routine appointments can be booked in advance with a doctor or nurse of your choice.

Emergencies

During surgery opening hours (08.30 to 18.30*) telephone 01379 642021.

Outside surgery hours telephone 111. The call handler will then take your details and pass them to the ‘On Call Emergency Team’ which consists of doctor, nurse and paramedic. A member of this team (usually the doctor) will telephone you to decide on the most appropriate action. Most calls can be managed by advice over the telephone. Occasionally the health professional may ask you to attend the local emergency base so that they can examine you and occasionally a home visit may be arranged.

Remember in extreme cases dial 999 where ambulance control will alert the doctor as well as send an ambulance.

Telephone Advice

Your doctor or nurse will be happy to provide advice on the telephone when they are able. The receptionists will not interrupt your doctor or nurse if they are with a patient unless your call is urgent. You may therefore be asked to telephone back or leave a telephone number so that they can return your call when available.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days (inclusive of weekends) or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)